Terms & Conditions

 

LEGAL  TERMS  &  CONDITIONS 

BestplanBCN is a small agency that provides experiences related to tourism,  for the Hotels/Cruise /Yachting  sector.

The rights are reserved and the name, brand, design and idea are property of Best Plan Barcelona Experiences.
TITLE DOMAIN – LEGALWARNING

We inform our customers of the following terms of data protection, in order that they can decide freely whether they wish to provide personal data that may be requested when making the request or reservation of a service.Ownership: This website is owned by Jenny Mas

ORGANIC-LAW-OF-PROTECTION-OF-PERSONAL-DATA:

The information provided by users via this website will be treated according to the Organic Law of Protection of Personal Data (LOPD).

“BEST PLAN BARCELONA” could use these data in order to keep users informed so we directed the latest news on excursions, tours, visits numbers, promotions, offers or inquiries through the forms available for this purpose, providing that the user consents such treatment.

All data provided by users will form part of a file registered in the “General Register of the Data Protection Spanish Agency.”

Prices  INCLUDE / EXCLUDE  :  Prices based in euros (€) and are always per person, unless stated “service”. Customer accepts if a tour requires a minimum of people to take place ( 2 persons is always the minimum), the departure times or requirements that correspond to special physical conditions,  difficulty in hiking ..etc. It all is detailed on each tour.

Almost all our tours take between 6 or 8 hours; half of this time is a “walking tour” with guide, we don’t accept children under the age of 9 . Please send us an email for more details regarding this matter : reservations@bestplanbcn.com  .

Older than 9 years  we consider our guest an adult and will pay the normal price.

Group special discounts : small groups ( up to 7 passengers ) must pay the corresponding total price. After 8 persons -30% discount and after 20 passengers -50% discount ( half price everyone ).

Prices do not include souvenirs or beverages (except drinks/snacks offered in the vehicle). Tipping is voluntary and is not included.  Prices include local taxes, Expert local-guide in english and transportation.  Tickets to museums or other premises are not included unless specified in each experience.

Our tours start and end at the same place ( hotel,Cruise ..etc). Departure time will be shown on the “tour information email” and must accepted by the client.

If our client wishes to end a service before the expected time there’s no problem on our part but no money will be refunded.

Our driver/local expert guide speaks good english and spanish, no other language can be offered.

We offer a lunch on our day toursincluded on price,is a set menu (local gastronomy ) with a drink, our guest can choose from between different options ( small starter and a main course).

Luggage in the vehicle is free of charge when an Airport Transfer is booked. If bags must be carried in the car during a day Tour there is a cost of 3 €/each bag.  ( large size ). Handbags are included.

Our “Crossover cars” are new and have space enough for the number of passengers requested, after 2 clients (minimum number ) we use 9 seater MINIVANS.

For a car upgrading (Mercedes) there is an extra supplement of 100 €/service and will be confirmed directly to clients. This will according to availability.

PAYMENT TERMS:

BESTPLANBCN  uses a secure and easy payment system of  credit card (Visa, Mastercard, American Express and PayPal). Before payment  we will provide with full details specified on previous mail and with a Booking reference Number.

All the information  provided by our clients about payments will be treated with most confidentiality and according to the data protection Law.

All booking-payments must be made at least 15 days prior to the service.  After this time the tour could not be guaranteed, in this case you must urgently contact reservations@bestplanbcn.com  for a  “last minute reservation” in order to evaluate if is still possible to give this service.

*(Check up on our website the Last-minute booking option via WHATTSAPP. )

CANCELLATION  POLICY :

Our BestPlanBCN operations team reserves the right of not accepting a tour request if some of the conditions, rules or agrements dont fit with our philosophy. If the cancellation by the customer is necessary, we will refund the full amount (100%) up to 10 days before departure however we will always charge 35 euros per tour,  non-refundable, is an internal administration fee thats covers all our team operations.

For cancellations  10-5 days before the tour: 50 % of payment will be refunded to customer and less than 4 days before all payments will be lost and not refunded.

NO money will be refunded and unfortunatelly the payment will be lost when cancellation is made  7 days before tour.  Full details will be provided by email when booking.

When the service has to be cancelled because of extreme bad weather conditions ( unusual in Catalonia ) or adverse climate situations, we will offer a similar service or we will change the tour date. If the customer doesn’t accept the alternative option the payment will be lost. (Consult our climatic previsión on our Home-page before booking). The rain is not a reason for canceling an activity.  It doesnt rain enough in Barcelona for suspending a tour.

All tours, experiences, activities and services and the prices offered by “Best Plan Barcelona” are valid during the date appeared when booking is made in our site : www.BestPlanBCN.com .

PEACE  & SECURITY to MAKE / END  the EXPERIENCES :

BEST  PLAN BARCELONA  is fully responsible for the return to the hotel or the port terminal of all customers on time. We are professionals in the Cruise Ship Industry and very good knowledged of the operations / shipping requirements for many years and although it has never occurred we offer you  confidence, maximum security that you will arrive on time  (in the case of cruise)  two hours before departure.
If delay is caused by any cause related to our service we will proceed to pay the transportation to the next port for all customers.
(Maximum 800 eur in total as the following ports are always within the Mediterranean area).

Note: We must know exactly all the correct information: CRUISE arrival and departure to ensure that there will be at the terminal with  time enough (min 2 hours.) Between the arrival of the group to board and departure of the ship. The customer has to provide with full and correct data in the booking form.

We certify that our vehicles are new and have all technical inspections (ITV) certfied, they have a transportation  insurance and certifications uptated. Their drivers have credited all points (15) that certify them as professional and responsible for being part of those activities.

Our customers confirm when booking that they have a travel insurance that covers them in the event of an accident, although when it occurs in the vehicle it will be covered by our insurance.

Excursions: The client agrees to accept the recommendations of “BestPlan BCN” regarding footwear, clothing, hydration, age, level of difficulty, food and acclimatization. Usually mountain/hiking excursions do not involve any problem of difficulty, always the group go with a local expert guide knowledgeable about the area.

Referring to the “Transfers:  “BestPlaBCN” will collect passengers at the airport arrivals  on delayed  flights up to two hours, but after 2 hours there will be a suplement of 40 euros per service .

OTHER CONDITIONS of USE :

Best Plan Barcelona”  reserves the right to make necessary changes in the terms and conditions of this Legal Notice, updated daily on the website  www.BestplanBCN.com

This site is not responsible for any information not provided and reported here directly.

Using  www.bestPlanBcn.com  it agrees to be legally bound by these terms and conditions, updated and taking effect in January 2014

 


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